THE PRODUCT DOES NOT SUIT ME
You regret your purchase. In principle, what is bought is bought for good. However, many retailers allow greater flexibility and accept that you return a purchase to them under certain conditions. And when the sale has been concluded remotely (e.g. internet) or at home, you are entitled to cancel the purchase under certain conditions.
I BOUGHT THE PRODUCT ON THE INTERNET …
Every consumer may cancel his purchase in the event of online ordering or mail-order purchase (remotely), without the need to justify the decision and free of charge. You have to do so within 14 days of the date of delivery of the goods. It is not enough just to return the goods; you need to add a message (e.g. letter, e-mail, SMS) mentioning your decision to cancel the purchase.
The retailer has to confirm receipt of your message to you. The expenses are to be borne by the retailer who has to refund the purchase and delivery price to you. Any costs of returning the goods are also borne by the retailer unless the retailer has previously informed you otherwise. The retailer must refund you immediately and within 14 days at the latest. He may wait until he has recovered the goods if you have been informed of this measure beforehand unless he has planned to organise collection of the goods himself.
The retailer must refund you in the way in which he was paid. If you paid with money, you must be refunded with money, if you paid with a voucher, he may refund you with a voucher.
1. I MADE MY PURCHASE PRIVATELY
The private consumer may exercise his right of withdrawal but not professionals.
2. I DID NOT USE THE GOODS
You may try the goods not use them. You may, for example, try on a shirt and take it out of its packaging but you may not wear it for an evening. If you have used the goods, you lose your right.
3. THE 14-DAY DEADLINE HAS NOT EXPIRED
You have 14 days to withdraw as from the date of delivery of the goods (of the last item of the goods should there be several deliveries) or from the conclusion of the contract for the provision of service. That deadline is extended by 12 months if the retailer forgot to inform you of your right of withdrawal before you placed your order.
4. THE GOODS THAT I PURCHASE ARE PART OF GOODS SUBJECT TO A RIGHT OF WITHDRAWAL
This right of withdrawal does not apply to the following categories of goods:
- The goods have been manufactured according to the consumer’s specifications or are clearly customised (e.g. a tailor-made shirt or an album of family photos).
- The goods are likely to deteriorate or spoil quickly (e.g. some food products).
- The sealed goods cannot be returned for health protection or hygiene reasons AND have been unsealed after delivery (e.g. lipstick).
- The goods which, after having been delivered, are mixed inseparably with other articles (e.g. heating oil).
- Alcoholic beverages, the price of which was agreed at the time of the sale, which can be delivered only after thirty days and the real value of which is beyond the company’s control (e.g. primeur wines).
- The price of the goods depends on the fluctuation of the financial market and is beyond the seller’s control (e.g. shares or gold).
- Sealed video or audio recording products or sealed computer software products AND which have been unsealed after delivery.
- Newspapers, reviews and magazines. Caution, you may not cancel a subscription to such publications.
- The goods are digital without hardware, downloading has started at your request and you have explicitly waived your right of withdrawal (e.g. a film on demand).
It does not apply either to services when:
- It is a betting or lottery service.
- It is a holiday accommodation rental, freight transport, car hire or catering service or a service related to leisure activities and the contract stipulates a specific performance date or period.
- The service has been performed and you have confirmed your agreement to the loss of your right of withdrawal.
I PURCHASED THE PRODUCT IN A SHOP
THE RETAILER APPLIES A "SATISFIED OR MONEY BACK" POLICY
When the retailer anounces in his general sales conditions , on his website, in an advertising folder on in his shop that you may return the product if you are not satisfied, you are entitled to return the product if you fulfill the conditions. It is a service offered by the retailer and the conditions are specific to the retailer. He may apply his own deadline and receipt conditions to the offer or exclude some products such as underwears or sales). The conditions/exclusions shall be clearly indicated if they are to apply.
I PURCHASED THE GOODS OR ORDERED THE SERVICE ON AN AUCTION SITE
The right of withdrawal does not apply.
A PROFESSIONAL CAME TO PAY ME A VISIT TO CARRY OUT WORK AT MY REQUEST
In principle, you do not have any right of withdrawal. But if at the time of such a visit, the professional supplies services on top of those specifically required by the consumer or goods other than the spare parts indispensable for the work (e.g. the fitter of your kitchen sells you a microwave oven which was not specified in your order), you may cancel it.