A claim, a conflict? The Ombudsman is there for you.
We have brought together information about your rights as a consumer on the basis of the most common complaints. If you are looking for more detailed information, you can consult the site of the FPS Economy.
Guarantees – Is my product covered by a guarantee? How long does the guarantee last? Can I demand a replacement or a repair?
Delivery – What can you do if your order arrived late or if your parcel is damaged?
Price display – which price to pay?
The product does not suit me – what can I do?
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