Governance

The Articles (Dutch version/ French versionof Association of the Ombudsman for Retail (NPO) provide for the following bodies that contribute to its smooth operation:

Board of Directors

The Board of Directors approves the Rules of Procedure, appoints the conciliators and audits the budget. It is composed of representatives from the retail sector. Hugues Robert chairs the Board. In addition to its chairperson, the Governing Board is composed of Peter Kalden, Pascal L├ęglise, Catherine Denoyette, Vincent Tilman, Stijn Poppe, Jean-Marc Van Cutsem, George Vanderplancke, Bertrand Vanthournout and Steven De Smet. Directorships are unpaid and the term of office is three years.

Monitoring Committee

The monitoring committee is composed of representatives from the retail sector, consumers and experts in consumer law or dispute settlement. The Monitoring Committee reviews whether the conciliation procedure is implemented in an impartial and independent way. It may express recommendations regarding the operation, the rules of procedure and the annual report. Professor Stefaan Voet chairs the Committee. The other members are Jean de Leu de Cecil and Katelijne Exelmans.

Secretariat

The Secretariat takes charge of day-to-day management and is entrusted to Comeos. Axelle Starek, who manages the Secretariat, is appointed for an indefinite term of office. As an independent consultant, she examines admissibility of the claim and coordinates the conciliators.

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