File a claim

The services of the Ombudsman for Retail are closed from December 21, 2020 to January 1, 2021. New complaints can be submitted using the online form below. 

Have you tried to find a solution directly with the retailer? Have you read the Rules of Procedure?

Please submit your claim online and start with submitting your name, last name and email. Clik on file a case and follow the steps.

Do you need help? Check our tutorial here.
You can also submit your claim by post at below mentioned address.

{{ errors.first_name }}
{{ errors.last_name }}
{{ errors.email }}
<style> .dl-container{ } .dl-type{ float: left; width: 100%; margin: 10px; padding: 10px; border: 1px solid #eee; } .dl-type-image .dl-image, .dl-type-image .dl-title{ width: 100%; } .dl-type-image-text-odd .dl-image, .dl-type-image-text-odd .dl-container, .dl-type-image-text-even .dl-image, .dl-type-image-text-even .dl-container{ width: calc(50% - 4px); margin: 2px; } .dl-type-image-text-odd .dl-image, .dl-type-image-text-even .dl-container{ float: left; } .dl-type-image-text-odd .dl-container, .dl-type-image-text-even .dl-image{ float: right; } </style> <div> <div class="dl-type dl-type-asset"> </div> <div class="dl-type dl-type-asset"> </div> <div class="dl-type dl-type-asset"> </div> <div class="dl-type dl-type-asset"> </div> <div class="dl-type dl-type-asset"> </div> <div class="dl-type dl-type-asset"> </div> <div class="dl-type dl-type-asset"> </div> <div class="dl-type dl-type-asset"> </div> </div>