The Articles (Dutch version/ French version) of Association of the Ombudsman for Retail (NPO) provide for the following bodies that contribute to its smooth operation:
Board of Directors
The Board of Directors approves the Rules of Procedure, appoints the conciliators and audits the budget. It is composed of representatives from the retail sector. Hugues Robert chairs the Board. In addition to its chairperson, the Governing Board is composed of Frederik De Vetter, Pascal Léglise, Catherine Denoyette, Vincent Tilman, Alana Van Caenegem, Sophie Vandriessche, George Vanderplancke, Antonia Block and Steven De Smet. Directorships are unpaid and the term of office is three years.
The monitoring committee is composed of representatives from the retail sector, consumers and experts in consumer law or dispute settlement. The Monitoring Committee reviews whether the conciliation procedure is implemented in an impartial and independent way. It may express recommendations regarding the operation, the rules of procedure and the annual report. Professor Stefaan Voet chairs the Committee. The other members are Jean de Leu de Cecil and Katelijne Exelmans.
The Management takes charge of day-to-day management and is entrusted to Comeos. Axelle Starek, who manages the Operational Management, is appointed for an indefinite term of office. As an independent consultant, she examines admissibility of the claim and coordinates the conciliators.