Governance

The Articles (Dutch version/ French versionof Association of the Ombudsman for Retail (NPO) provide for the following bodies that contribute to its smooth operation:

Board of Directors

The Board of Directors approves the Rules of Procedure, appoints the conciliators and audits the budget. It is composed of representatives from the retail sector. Hugues Robert chairs the Board. In addition to its chairperson, the Governing Board is composed of Frederik De Vetter, Pascal Léglise, Catherine Denoyette, Vincent Tilman, Alana Van Caenegem, Sophie Vandriessche, George Vanderplancke, Antonia Block and Steven De Smet. Directorships are unpaid and the term of office is three years.

Monitoring Committee

The monitoring committee is composed of representatives from the retail sector, consumers and experts in consumer law or dispute settlement. The Monitoring Committee reviews whether the conciliation procedure is implemented in an impartial and independent way. It may express recommendations regarding the operation, the rules of procedure and the annual report. Professor Stefaan Voet chairs the Committee. The other members are Jean de Leu de Cecil and Cynthia Van der Linden.

Management

The management is responsible for the operational management and is entrusted to Vincent Becker. As an independent consultant, he is tasked with organizing the operations of the non-profit organization Ombudsman fo Retail on behalf of Comeos, which is responsible for the daily management. The secretariat of the Ombudsman for Retail handles the management and administrative follow-up of complaints and is entrusted to Aline Nizeyimana. She conducts the admissibility review and coordinates the mediators.

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